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Wallet icon Coin icon Rate 90 000 CZK - 120 000 CZK / month
Timer icon Form of cooperation Full-time / 90% Remote
Briefcase icon Sector Banking
Location icon Location Česko
Start date 01.06.2025 - 01.08.2025
Technology
  • Confluence
  • JIRA
Languages
  • English flag English - active, B2/C1/C2

Offer description

  • ensuring the smooth running of production services, including incident and problem management
  • independent management of customer requirements in the areas of access, configuration, reporting and information
  • management and customization of the Jira Service Management (JSM) environment, including workflows, permissions and notifications
  • responsibility for monitoring and reporting SLA and KPI metrics to stakeholders
  • coordination of release and change management activities within the development cycle
  • Jira Cloud or Data Center administration and ensuring compliance with internal standards and processes
  • Continuous improvement of processes and systems with the aim of increasing efficiency and customer satisfaction
  • participation in emergency services within the team ( approx. 1 week every 2 months )
  • cooperation takes place in a hybrid mode with occasional onsite in Prague (during the onboarding phase 3 times a week)

Requirements

  • at least 4 years of experience in IT Service Management, operational support or Jira administration
  • advanced experience
    • Jira Service Management (JSM) administration, including workflow configuration, permissions, automations, and ScriptRunner
    • working with tools such as JQL, Confluence , or other Atlassian products
    • knowledge of ITSM processes and tools for monitoring operations, SLA or release management
    • communication in English (B2 and higher) - international team, all documentation in English
  • advantage:
    • orientation in agile and DevOps principles
    • understanding of process frameworks such as ITIL
    • Atlassian Certified Jira Administrator (ACP-100) certification or equivalent
    • knowledge of SAFe or other scaled agile frameworks
    • Confluence system administration
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