ensuring stable operation and further development of a wide portfolio of security and operational applications used in critical transport infrastructure environments
management of systems supporting physical security, access control, operational reporting, and the daily operation of an extensive operational area
leading and coordinating a 10-member team of L1 and L2 IT specialists responsible for the operation, support, and management of applications
handling managerial situations, setting priorities, distributing work, managing conflicts, and developing individual team members
responsibility for application management, user accounts, access rights, and related operational processes
supervision of data backup, incident resolution, system availability, and coordination of technical problems
combination of managerial responsibilities and independent technical administration of selected applications in an approximate ratio of 70/30
cooperation on modernizing existing technologies and implementing new applications and systems
coordination of operations in a 24/7 mode, including the organization of on-call duty and escalation procedures
cooperation primarily onsite in Prague with the possibility of usually 1 day remote per week, after onboarding with the possibility of individual agreement on broader use of remote mode
Requirements
required experience and knowledge:
practical experience with L2 enterprise application operations management and managing their support
experience with leading or coordinating IT specialists and the ability to independently resolve personnel and operational situations
knowledge of user account management, access rights and permissions
practical orientation in data backup, application operation, and technical incident resolution
ability to organize team work, prioritize multiple concurrent requests, and make decisions in challenging operational situations
experience working in a larger company, adhering to internal processes and operational rules
willingness to continuously learn, familiarize oneself with new technologies, and work with diverse applications
good communication skills, ability to constructively resolve conflicts, and take responsibility for decisions
communicative knowledge of English
at least secondary education
other relevant experience:
experience in managing application support or IT operations in larger companies, e.g., in banking, telecommunications, or other environments with high security and availability requirements
ability to combine people management with practical technical system administration
experience supporting a large number of diverse applications rather than narrow specialization in a single system
experience coordinating vendors, application changes, and their modernization
advantageous:
knowledge of Genetec Omnicast, Multimax, or other similar security application technologies
familiarity with EZS, EPS, SHZ systems, and other physical security technologies
experience with IT systems operation in a critical infrastructure environment
knowledge of processes and legislation related to traffic safety
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